NEMC CRM Terms & Conditions
These Terms & Conditions govern your access to and use of NEMC CRM, the all‑in‑one marketing and sales customer relationship management platform provided by NEMC. Please read them carefully before using the service.
Effective date: 15 January 2026
1. Acceptance of Terms
By accessing or using NEMC CRM (the “Service”), you agree to be bound by these Terms & Conditions (the “Terms”), together with any order forms, subscription plans, or policies referenced herein. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization, and “you” refers to both you individually and that organization. If you do not agree to these Terms, you must not access or use the Service.
2. Eligibility & Account Registration
You must be at least the age of majority in your jurisdiction and have the legal capacity to enter into a binding agreement to use the Service. To access certain features, you may be required to create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify NEMC immediately of any unauthorized use of your account or any other breach of security.
3. Access to the Service
Subject to your continued compliance with these Terms and timely payment of all applicable fees, NEMC grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use NEMC CRM for your internal business purposes during the applicable subscription term. NEMC may modify, suspend, or discontinue the Service (or any part thereof) from time to time, provided that we will use commercially reasonable efforts to avoid material degradation of core functionality during your paid subscription term.
4. License & Permitted Use
During your subscription, and subject to these Terms, you receive a revocable license to access and use the Service solely to manage your marketing, sales, and customer relationship activities in connection with your own business. You may allow authorized employees, contractors, or agents to use the Service on your behalf, provided they comply with these Terms and you remain liable for their actions.
- You may not resell, lease, or otherwise commercially exploit the Service for the benefit of any third party, except as expressly authorized in writing by NEMC.
- You may not copy, modify, reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent permitted by applicable law notwithstanding this limitation.
- You may not circumvent or attempt to circumvent any usage limits, access controls, or security mechanisms associated with the Service.
5. User Responsibilities & Acceptable Use
You are solely responsible for all activity conducted under your accounts and for all content, data, and materials you or your users submit to or through the Service (“Customer Data”). You agree not to use the Service to:
- Violate any applicable law, regulation, or industry standard (including anti-spam, privacy, and marketing laws).
- Send unsolicited or unauthorized advertising, promotions, or spam, or engage in list purchasing or scraping in violation of applicable law.
- Upload or transmit malware, viruses, or any harmful code.
- Infringe, misappropriate, or violate any third-party rights, including intellectual property and privacy rights.
- Harass, abuse, or harm another person or organization, or interfere with or disrupt the integrity or performance of the Service.
6. Proprietary Rights
NEMC and its licensors own all right, title, and interest in and to the Service, including all software, technology, interfaces, designs, compilations, and associated intellectual property rights. Except for the limited rights expressly granted in these Terms, no rights are granted to you and all such rights are reserved by NEMC. You agree not to remove or alter any proprietary notices on or within the Service.
As between you and NEMC, you retain all right, title, and interest in and to Customer Data. You grant NEMC a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Data as necessary to provide, maintain, and improve the Service and as otherwise permitted under our Privacy Policy.
7. Data Handling, Privacy & Security
NEMC processes Customer Data in accordance with applicable data protection laws and our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to such processing and represent that you have obtained all necessary consents and authorizations from data subjects and third parties whose information you upload or manage through the Service.
You are responsible for configuring and using the Service in a manner that enables you to comply with your legal and regulatory obligations, including any obligations relating to records retention, data minimization, and marketing consent. While NEMC employs commercially reasonable technical and organizational measures to protect the Service, you acknowledge that no system is completely secure and you agree to implement appropriate safeguards in your own environment.
8. Third-Party Services & Integrations
The Service may interoperate with third-party products, services, or platforms (including email providers, messaging tools, payment processors, or other CRM systems). Your use of any third-party services is subject to the separate terms and privacy policies of those providers, and NEMC is not responsible for the acts or omissions of such third parties. NEMC does not guarantee the continued availability of any integration and may modify or discontinue integrations without entitling you to any refund or credit, unless otherwise agreed in writing.
9. Subscription, Fees & Changes to the Service
Access to NEMC CRM is provided on a subscription basis. Fees, billing cycles, usage limits, and included features are set out in the applicable order form or pricing plan selected by you. All fees are non-refundable unless expressly stated otherwise in writing. You authorize NEMC or its payment processor to charge all amounts due using your selected payment method.
NEMC may update pricing, introduce new charges, or change features or functionality from time to time. Where such changes materially affect your existing paid subscription, we will provide you with reasonable prior notice, and the changes will take effect at the start of your next renewal term unless otherwise agreed.
10. Suspension & Termination
You may terminate your subscription at the end of the then-current term by following the cancellation process within the Service or by providing written notice in accordance with your order form. Unless otherwise stated, subscriptions renew automatically for successive terms unless canceled before the renewal date.
NEMC may suspend or terminate your access to the Service, in whole or in part, with or without notice, if: (a) you fail to pay any amounts due; (b) you breach these Terms; (c) your use of the Service poses a security or legal risk to NEMC or any third party; or (d) we are required to do so by law. Upon termination, your right to access the Service will cease, but the provisions of these Terms which by their nature should survive (including, without limitation, payment obligations, proprietary rights, disclaimers, limitations of liability, and dispute resolution) will remain in effect.
11. Disclaimers
To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis, and NEMC expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. NEMC does not warrant that the Service will be uninterrupted, timely, secure, error-free, or that it will meet your specific requirements or achieve any particular business result.
12. Limitation of Liability
To the maximum extent permitted by applicable law, in no event will NEMC, its affiliates, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with your use of or inability to use the Service, whether based on contract, tort, strict liability, or any other legal theory, even if NEMC has been advised of the possibility of such damages.
To the maximum extent permitted by law, NEMC’s aggregate liability arising out of or relating to these Terms or the Service will not exceed the total amount paid by you to NEMC for the Service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to such liability. The limitations in this section apply whether or not any remedy fails of its essential purpose.
13. Indemnification
You agree to indemnify, defend, and hold harmless NEMC and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) Customer Data; (c) your violation of these Terms; or (d) your violation of any applicable law or the rights of any third party.
14. Governing Law & Dispute Resolution
These Terms and any dispute, claim, or controversy arising out of or related to them or the Service will be governed by and construed in accordance with the laws of the jurisdiction in which NEMC is organized, without regard to its conflicts-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The parties will attempt in good faith to resolve any dispute informally within thirty (30) days after written notice of the dispute is provided. If the dispute is not resolved within that period, it will be submitted to the exclusive jurisdiction of the courts located in NEMC’s principal place of business, and you hereby consent to the personal jurisdiction and venue of such courts. Nothing in this section limits either party’s right to seek injunctive or other equitable relief for urgent matters in any competent court.
15. Changes to These Terms
NEMC may update these Terms from time to time to reflect changes in the Service, legal or regulatory requirements, or business practices. When we make material changes, we will provide notice through the Service, by email, or by other reasonable means, and indicate the “Effective date” at the top of this page. Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.
16. Miscellaneous
If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. You may not assign or transfer these Terms, by operation of law or otherwise, without NEMC’s prior written consent. NEMC may freely assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. These Terms, together with any order forms and policies referenced herein, constitute the entire agreement between you and NEMC with respect to the Service and supersede all prior or contemporaneous understandings, communications, or agreements, whether written or oral.
17. Contact Information
If you have any questions about these Terms or the Service, or if you wish to provide any legal notices, you may contact NEMC using the contact details provided within NEMC CRM or on our official website. Notices will be deemed given when received by NEMC via the designated contact channels.
608-708-6009 | [email protected] | 2317 International Lane, Suite 115, Madison, WI
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